Our guarantee process is evolving. To help simplify and speed up our process, we are changing a couple of things:
1. With a focus on improving customer experience & further our sustainability efforts, returning your product will no longer be required* (for US purchases only).
*We reserve the right to request customers to physically return the product and/or provide proof of purchase.
2. If your claim is approved, we will issue digital gift cards as reimbursement. This will help get you into a new product for your next adventure as fast as possible.
To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible.
Please click the button below to submit your claim:
START YOUR CLAIM
Copy and paste option
Or, copy and paste the list below into an email and send the information along with photos of any internal tags that show style number and size, the product in its entirety, and the defective area to firstname.lastname@example.org
We ask that you also include the following information in your email:
Subject Line: Smartwool Guarantee Claim
In the email body:
What Went Wrong:
Name of Authorized Dealer Where Purchased:
Date of Purchase:
Photo Requirements: (Please Attach)
Any internal tags showing style number and size
Product in its entirety
Are you a VF Employee:
Employee ID Number:
After receiving all required information for your claim, our customer service team will acknowledge your claim within 72 business hours. Please allow 5-7 business days for determination of claim and 7-10 business days during peak
holiday (Nov, Dec, Jan) season. If your claim is not covered by our guarantee, we will notify you of our decision.
Failure to include any portion of the requested information may result in a significant delay or denial of your claim.
If you would like to send your product to be recycled and help give it a second cut at life, please send it to:
Attn: Smartwool Second Cut
647 Hopewell Rd.
Morganton, N.C. 28655
Have an unworn item that you want to return? Get instructions here.
United States Smartwool Guarantee Information:
Email us at email@example.com
Or give us a call at 888-879-9665
U.S. customer service hours:
Monday–Friday, 8:00 a.m. – 4:30 p.m. CST
Canada Smartwool Guarantee Information:
Canadian Customers, please follow the information in the link below to submit your product claim. Smartwool CA 100% Satisfaction Guarantee.